APPLICABLE TERMS
Optimal365 Chiropractic Co., Ltd. (“we,” “Optimal365 Chiropractic,” or “the Center”) owns and operates the website https://optimal365.vn, which provides information on medical conditions, products, and services offered by Optimal365 Chiropractic. All materials on this site, including images, software, text, and graphics, are the exclusive property of Optimal365 Chiropractic.
- By accessing our website, you agree to comply with the following terms. Optimal365 Chiropractic reserves the right to modify, update, supplement, or remove any part of these terms at any time, without prior notice, to safeguard the security of the website and protect the interests of our users.
- Any updates or changes will take effect immediately upon being posted. Therefore, we encourage users to review this page regularly before accessing other sections of the website. Optimal365 Chiropractic will not be held liable for any consequences resulting from these changes. Please note, only Optimal365 Chiropractic is authorized to modify the content on this website.
- Your continued use of the website after any changes have been implemented signifies your acceptance of the revised terms. We recommend that you periodically check this page to stay informed of any updates or modifications.
Guidelines for Using the Optimal365 Chiropractic Service Website
When accessing the service website of Optimal365 Chiropractic, we have outlined specific guidelines for our users:
- Age Requirement and Supervision: Users must be at least 18 years old or be supervised by a parent or legal guardian when accessing the Optimal365 Chiropractic website.
- Registration and Permission to Use: We grant users a limited permission to register for and access the products and services we offer on this platform, subject to compliance with our terms and conditions.
- Prohibition of Commercial Use and Representation: It is strictly prohibited to use any part of this website for commercial purposes or to represent any third party without written permission from us. Violation of this rule will result in the immediate termination of the granted license.
- Purpose of the Website: This website is intended solely for providing information about our products and services. Any unrelated or unauthorized use of the website will not be accepted.
- Registration Information and Security: Users must provide accurate, up-to-date registration information and update it when necessary. Each user is responsible for maintaining the confidentiality of their account, password, and activities conducted on the platform. Optimal365 Chiropractic will not be held liable for damages resulting from any security breaches.
- Notifications and Marketing: Users agree to receive important notifications and marketing materials from Optimal365 Chiropractic via email or SMS. Users may opt out of receiving marketing communications by following the instructions provided by the service provider.
Service Acceptance and Pricing
- We reserve the right to refuse or cancel service for any customer, at any time, and for any reason. To access our services, customers must provide valid contact information, including a phone number and address.
- We are committed to providing clear and accurate pricing information to customers prior to their decision to use our services. In the event that the pricing for a product or service on our website is incorrect or contains an error, we will contact the customer with guidance or notify them of the cancellation of their booking.
- We retain the right to refuse or cancel any service booking, even in cases where the booking has already been confirmed.
Brand and Copyright
- Optimal365 Chiropractic holds full ownership of all intellectual property rights, both registered and unregistered, pertaining to the content on our website. This includes, but is not limited to, designs, text, graphics, software, images, videos, music, audio elements, software compilations, source code, and the underlying software architecture.
- All content is protected under Vietnamese copyright law and international conventions, ensuring that every copyright is strictly upheld and safeguarded. Any unauthorized use, reproduction, or distribution of the content without prior written consent from Optimal365 Chiropractic is strictly prohibited.
Legal Rights
- We ensure that the terms, conditions, and content of the Optimal365 Chiropractic website strictly comply with the laws of Vietnam.
- Any disputes arising from the unauthorized use of this website will be addressed and resolved by the competent courts in Vietnam.
Privacy Policy
- We utilize state-of-the-art security measures to encrypt payment information, ensuring the highest level of safety and confidentiality for all customer data. Upon completion of a transaction, customers will be logged out of the secure mode.
- Any attempts to interfere with our system or alter data in any way are strictly prohibited. Additionally, we strictly forbid the dissemination, transmission, or encouragement of activities intended to breach or compromise the system’s data integrity. Individuals or entities found in violation will be subject to legal penalties in accordance with the law.
- Customer transaction information is treated with the utmost confidentiality. However, in cases where legal authorities require it, we are obligated to provide the requested information. Customers have the right to modify or cancel their transactions by contacting our hotline, ensuring all rights and benefits related to their registered services are protected.
TRANSACTION PROCESS
Process for Website Service Users
Optimal365 Chiropractic offers a streamlined and convenient service process, ensuring customers can access healthcare services efficiently and professionally:
- Step 1: Visit the Optimal365 Chiropractic homepage at https://optimal365.vn to explore a wide range of musculoskeletal care services and gain insights into our team of Chiropractic professionals.
- Step 2: Customers are encouraged to review the detailed Terms of Service (located at the bottom of the website) to fully understand the policies and guidelines for using our services.
- Step 3: To learn more about the conditions treated at Optimal365 Chiropractic, customers can browse the “Conditions We Treat” section.
- Step 4: Once customers have gathered sufficient information and decided to book an appointment, they can either contact us directly via our hotline at 1900 299 936 or book online by filling out the registration form available on the website.
- Step 5: While filling out the booking form, customers must provide the following information: full name, phone number, and email. Once all fields are completed, simply click “Book Appointment” to finalize the process.
Appointment Confirmation and Cancellation Process
- Optimal365 Chiropractic provides a streamlined and user-friendly process for confirming and canceling appointments. After a customer schedules an appointment through the Optimal365 Chiropractic website, an automatic confirmation will be sent via email or SMS. This notification will include all essential details, such as the appointment time and other relevant information.
- If customers need to cancel or reschedule their appointment, they can conveniently make adjustments through our online system or by contacting the customer support hotline directly. Our dedicated customer service team is always ready to assist, ensuring that all requests are handled promptly and professionally, providing maximum convenience and satisfaction.
Refund Process
In certain situations, whether due to objective or subjective reasons, services booked through the Optimal365 Chiropractic website may not be completed. In such cases, Optimal365 Chiropractic will implement the following refund policy:
Case 1: Customer-initiated cancellations
- The customer cancels the appointment (whether with or without prior notice).
- The customer forgets their appointment and misses it.
- Technical issues or insufficient equipment on the customer’s end prevent successful online consultation on the Optimal365 Chiropractic website.
In this case, Optimal365 Chiropractic will refund a portion of the consultation fee after deducting cancellation charges, following the customer’s original payment method.
Case 2: System/Website-related issues
- System server connection failure.
- Website errors.
In this situation, Optimal365 Chiropractic will fully refund the consultation fee that was paid at the time of booking and confirmation, using the original payment method.
In all cases, Optimal365 Chiropractic’s customer service team will contact the customer to clarify the reason and propose an appropriate solution. If after a maximum of 3 contact attempts there is no response, Optimal365 Chiropractic will proceed with the refund process as per the policy.
Service Warranty Process
- At Optimal365 Chiropractic, we provide a service warranty for consultations conducted via the website. After using the consultation services on the website, our customer service team will follow up via phone or email to ensure post-consultation support.
- If the customer requires continued support, such as reconnecting with a specialist/doctor for follow-up or adjustments to enhance service effectiveness, we will assist in scheduling a follow-up consultation. Any additional fees will be clearly communicated to the customer before confirming the appointment.
- Additionally, if the customer seeks consultation on health issues different from those initially discussed, Optimal365 Chiropractic will treat this as a new consultation to ensure optimal support and information.
Dispute and Complaint Resolution Process
To ensure customer satisfaction and rights through a structured dispute resolution process, if there is a complaint or dispute regarding our services, customers can take the following steps:
- Submit a direct complaint : Customers can contact us directly via the phone number or email provided on the website to report the issue and request resolution.
- Prompt processing and support : We will receive and handle complaints promptly within 3-5 working days, adhering to published policies. Our team will support customers during the dispute resolution process, ensuring fairness and transparency.
- Solution : We prioritize resolving disputes through negotiation and mediation to ensure satisfaction for both parties.
PAYMENT PROCESS
At Optimal365 Chiropractic, we provide a convenient and transparent payment process for our customers and patients. You can make payments by following these steps:
- Payment Information : Customers can review and update payment information on our website. Payment details are as follows:
Account Name: CONG TY TNHH PHONG KHAM CO XUONG KHOP Optimal365
Account Number: 2219666868
Bank: Military Bank – MB Bank
Branch: 3-2 Transaction Office
- Payment Methods: We accept payments through various methods such as bank transfer, credit card, or direct payment at the center.
- Payment Confirmation: After receiving the payment, we will provide a confirmation to the customer via email or message. For direct cash payments at the center, the confirmation will be recorded on the invoice.
- Customer Support: Our customer service team is always ready to assist with the payment process and address any questions from the customer.
TRANSACTION SECURITY ASSURANCE
At Optimal365 Chiropractic, we are committed to ensuring the safety and security of all customer transactions.
- Personal Information Security: We strictly comply with the regulations on protecting customers’ personal information as outlined in the Terms of Use policy.
- Secure Payment Methods: Optimal365 Chiropractic offers a variety of secure payment methods, including bank transfers, direct cash payments, or credit card payments, ensuring both security and convenience for our customers.
- Security Technology: We use advanced technology to protect customers’ transaction information and personal data, ensuring absolute security in all activities, both online and in-person.
- Customer Support: Our customer service team is always available to assist and address any questions related to the payment process and transaction security.
Consumer Personal Information Protection Policy
Purpose of Information Collection
- Service Usage: We collect only the personal information necessary to process customer service-related issues.
- Consumer Service and Customer Care: Personal information is used to provide feedback, resolve requests, complaints, and inquiries from customers.
- Security: Optimal365 Chiropractic collects information to prevent account destruction or fraudulent activities.
- Legal Requirements: We may collect, store, and provide information as required by relevant government authorities, in full compliance with applicable laws.
Scope of Information Collection
- Optimal365 Chiropractic collects personal information from users only with their full consent and voluntary provision. This information includes: full name, email, phone number, address, medical condition details, or other demographic information.
- Optimal365 Chiropractic primarily collects this information through our website to manage and organize customer appointments and to provide health care services at Optimal365 Chiropractic.
Entities or Organizations that May Access Information
- Service Partners: We may share customers’ personal information with service partners to support service provision, limited to necessary information, and in compliance with confidentiality and security regulations.
- Legal Requirements: We may provide personal information in response to legal requests when required to comply with applicable legal regulations.
- Business Transfer or Change of Control: If the ownership of our business changes in the case of a merger or consolidation, customer personal information may be transferred to the successor company or new owner. User information will still be governed by the current privacy policy unless otherwise specified, and customers will have access to stored information, including personal data.
Address of the Information Collection and Management Unit
If you have any questions regarding our personal data protection policy or how we collect and manage personal information, please contact us by:
Contact via hotline: 1900 299936
Contact via email: info@optimal365.vn
Clinic address: 18 Ter Nguyễn Thị Minh Khai Street, Đa Kao Ward, District 1, Hồ Chí Minh.
MANAGING INAPPROPRIATE INFORMATION
Optimal365 Chiropractic has a dedicated system management team to ensure that all information posted on the website complies with strict organizational regulations. This information must be accurate and conform to the current laws of Vietnam.
All user questions and comments on the website www.optimal365.vn are reviewed and approved by administrators before being made public. This ensures accuracy and compliance with legal regulations.
Any content that violates organizational or Vietnamese laws will not be approved to appear on our website or application.
RESPONSIBILITIES IN CASE OF TECHNICAL ERRORS OR WEBSITE MAINTENANCE
In the event that we need to stop providing services for repairs or maintenance, or when technical errors occur, we commit to the following measures:
- Support Customers with Ongoing Transactions: For customers with ongoing transactions or scheduled appointments with customer care, we will notify and assist in completing services before ceasing provision.
- Emergency Situations: In force majeure situations that necessitate service suspension, we will assist customers with temporary service suspension procedures and refunds upon request, ensuring their rights.
Rights and Responsibilities of Optimal365 Chiropractic Website Management
Rights
- The website management team of Optimal365 Chiropractic has the right to provide services after members complete the required conditions and procedures.
- They have the right to refuse, suspend, or terminate service access if there is evidence that the provided information is inaccurate, incomplete, or violates Vietnamese law, ethics, or customs.
- The management team can terminate a member’s access if they violate the policies of Optimal365 Chiropractic or negatively impact business operations on the website.
- The team reserves the right to change service fees and payment methods during the service provision period according to the needs and capabilities of Optimal365 Chiropractic.
- They can remove information about goods or services that are banned, lack advertising licenses, or are restricted according to legal regulations.
- Remove information regarding counterfeit goods, imitation products, smuggled goods, and items infringing intellectual property rights from the Optimal365 Chiropractic website.
- Optimal365 Chiropractic requires suppliers offering goods or services under regulated business categories to provide certificates of eligibility for business as required by law.
Obligations and Responsibilities
- We provide accurate and complete information about services, treatment methods, and associated costs at Optimal365 Chiropractic.
- Customer support process is professional, and complaints are handled quickly and fairly (within 5-7 working days).
- We strictly ensure the security and protection of customer personal data in accordance with current legal regulations.
- Establish and maintain a culture within Optimal365 Chiropractic’s operations, helping to spread the message and value of Chiropractic care widely to the community.
Rights and Responsibilities of Customers (Service Users) on the Optimal365 Chiropractic Website
Rights
- Members will receive guidance from the Optimal365 Chiropractic team on how to use tools, features, and utilities on this website.
- They can participate in providing feedback to the management team.
- Promotional information from the provider will be sent to members.
Responsibilities
Members are obligated to immediately inform the website management team of any unauthorized use or abuse of their accounts.
Members commit to providing accurate information to the management of the Optimal365 Chiropractic website.
Members agree not to use the services of the Optimal365 Chiropractic website for any illegal, unreasonable, fraudulent purposes, threats, unauthorized data mining, system sabotage, configuration interference, or virus distribution. They also agree not to engage in speculative trading, market manipulation, fake order creation, or use the services for evaluating market demand. In case of violations, members will bear legal responsibility.
Members are prohibited from actions that could harm the reputation of the Optimal365 Chiropractic website, such as undermining unity among members through secondary usernames, third-party involvement, or spreading information that is detrimental to the website’s reputation.
RESPONSIBILITIES BETWEEN BUSINESSES/ORGANIZATIONS AND PARTNERS (SELLERS, SUPPLIERS) IN RESOLVING ISSUES ARISING FROM TRANSACTIONS ON THE WEBSITE WITH CUSTOMERS.
At Optimal365 Chiropractic, we are committed to prioritizing customer satisfaction. Our policy is to receive and address all service-related complaints promptly and effectively, ensuring trust and quality in our healthcare services. The dispute resolution process at Optimal365 Chiropractic follows these steps:
- Step 01:
We guarantee that all services provided meet the highest quality standards. Customers may directly contact Optimal365 Chiropractic to file a complaint or request support in case they are dissatisfied with any product or service. - Step 02: If no agreement is reached in Step 01, customers may escalate their complaint to:
Office Address: 18 Ter Nguyễn Thị Minh Khai, Đakao Ward, District 1, Ho Chi Minh City
Phone: 1900 299936 (support during business hours)
Email: info@optimal365.vn.
- Step 03:
We commit to promptly and professionally resolving all customer complaints. Optimal365 Chiropractic will take appropriate measures to settle disputes and provide the outcome within 7-10 business days.
TERMS OF APPLICATION
- Customers acknowledge and accept that Optimal365 Chiropractic will only provide services once the customer accepts the limitation of our liability towards them and any third parties.
- Customers agree that they are solely and fully responsible for any claims or disputes related to their use or discontinuation of our services.
- Customers also agree to take full responsibility for the content and information they provide to us.
- Customers agree to indemnify, defend, and hold harmless Optimal365 Chiropractic, its affiliates, and each of our employees, directors, workers, agents, representatives, information providers, and licensors, from any claims, disputes, or costs arising from the use of our products and services.
- We reserve the right, but are not obligated, to cover, protect, and control any issues arising from this, subject to the customer’s indemnification.