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Privacy Policy

Optimal365 Chiropractic understands the importance of the personal data you provide to us. Our Privacy Policy is designed to protect and manage your personal data in compliance with Vietnamese law, ensuring that your information is kept secure and strictly adheres to privacy principles.

We are committed to protecting your personal data and complying with Decree 13/2023/ND-CP on Personal Data Protection, issued by the Government of the Socialist Republic of Vietnam on April 17, 2023.

PERSONAL DATA

“Personal Data” at Optimal365 Chiropractic includes information provided by customers to register and receive medical services.

  • This data includes: name, demographic information, National ID number, nationality, financial information, and any other personal details provided by you or your relatives during the medical consultation and treatment process.
  • Personal Data includes information related to health, genetics, medical conditions, sexual orientation, and other sensitive information.

“Processing” refers to any activity affecting Personal Data, including collecting, recording, analyzing, verifying, storing, modifying, publishing, merging, accessing, retrieving, encrypting, decoding, copying, sharing, transferring, deleting, and any other related actions.

COLLECTION, USE, AND DISCLOSURE

Optimal365 Chiropractic is committed to protecting the personal data of customers by obtaining information voluntarily for medical care purposes. This implies your consent to collect, use, disclose, and process your personal data for purposes directly related to providing healthcare services, including referrals to other medical professionals and organizations.

We may collect your data through various means, including:

  • Registration forms, admission forms, and consent forms.
  • Medical consultations, treatments, or participation in health surveys.
  • Third-party sources such as insurance companies, employers, and family members.
  • Surveillance cameras at our facilities.
  • Events such as forums, public conferences, or workshops.
  • Use of our services through online technologies.
  • Browsing our website www.optimal365.vn
  • Payment or financial transactions to support payment processes.

We only use, disclose, and transfer your Personal Data for purposes that have been notified and approved, or as required by law, including:

  • To provide medical services
  • To communicate with insurance providers or third-party payers
  • For proper invoicing/Issuing valid invoices
  • To share data with medical professionals and other healthcare organizations
  • To contact you about available services at Optimal365 Chiropractic
  • To manage business operations and comply with internal policies and legal requirements
  • Reporting activities or related obligations as mandated by law.

We adhere to data protection laws and only transfer your data outside of Vietnam when the receiving entities meet Vietnamese data protection standards. We also implement necessary measures to protect the transfer of Personal Data abroad.

PROTECTING YOUR PERSONAL DATA

We take data privacy seriously and have implemented comprehensive administrative, physical, and technical security measures to safeguard your information. This includes regular software updates, data encryption, and access restrictions to prevent unauthorized access, loss, misuse, or alteration of your personal data.

Unforeseen consequences and damages may occur: Some of your rights as a data subject may be affected only in cases of force majeure or unpredictable events such as power outages, hardware failures, software malfunctions, security breaches, unauthorized access to computer systems and devices, natural disasters, storms, floods, and other situations deemed force majeure. We ensure that we regularly implement measures to minimize or eliminate such risks or damages.

STORING YOUR PERSONAL DATA

Optimal365 Chiropractic complies with the Ministry of Health and other regulatory bodies regarding data retention. Your personal data will be stored for a reasonable period, strictly in line with legal requirements and business purposes. We periodically review the data we collect to ensure its necessity and compliance.

We will periodically review the personal data we collect to ensure it remains necessary for the original purposes. We are committed to retaining personal data only as long as it is required for business or legal purposes and in full compliance with applicable legal regulations

CUSTOMER RESPONSIBILITIES

We encourage customers to provide accurate, complete, and up-to-date information to ensure effective and personalized care. It is essential to keep your data current and truthful to protect your rights.

CUSTOMER RIGHTS

You have the right to access your personal data held by us. We will process your request according to the law and provide the relevant information within a reasonable timeframe. Please note that some requests may not be approved:

  • Requests to delete personal data and/or related transactions cannot be fulfilled when Optimal365 Chiropractic is legally obligated to retain personal records and transactions to comply with legal requirements.
  • Requests to conceal, withhold, provide incomplete, or incorrect Personal Data to government authorities or other third parties will not be accepted.

Your Rights Related to Personal Data:

  • Right to Access Personal Data: You have the right to access and control your personal information that we collect. We are committed to complying with legal regulations and will provide the relevant data within a reasonable timeframe upon your request.

CONTACT INFORMATION

For any questions about our Privacy Policy or if you need assistance with your personal data, please contact our Data Protection Officer at info@optimal365.vn.

Thank you for reviewing and agreeing to our terms. Optimal365 Chiropractic looks forward to supporting you on your journey to better musculoskeletal and spinal health.

Last updated: July 2024